Travel Time Ltd Terms and Conditions
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1. BOOKINGS
All bookings are accepted by Travel Time Ltd trading as Travel Time; V & M Tours a fully bonded ATOL licence holder. It comes into force only when we have accepted a booking by the issue of a written confirmation or invoice. The person signing the booking form warrants that he/she has the authority of all other persons included in the holiday to make the booking on their behalf.
2. RESPONSIBILITY
The Company accepts responsibility (but in respect of carriage by air or by sea only up to the limit provided by any applicable International Convention) for any act or commission of its employees, agents, subcontractors or suppliers an/or Breach of its contractual duty that services supplied by the Company shall not be liable for the death, bodily injury or illness caused by any member of the party recorded on the booking form except where such is caused by the negligent act or omission of the Company’s employees or agents and its suppliers, sub contractors, servants and/or agents of the same (other than air and sea carriers performing any domestic, internal of international carriage of whatsoever kind) whilst acting within the scope of or in the counts of their employment. Any claim shall be subject to English Law and jurisdiction of any proceedings. All bookings are subject to the conditions of carriage of the carriers used by the company.
3. DEPOSIT
Payment of a deposit at the rate shown on the Booking Form in respect of all bookings must be paid when the Booking Form is sent to the Company. The deposit shall be accepted and credited by the Company as part of the holiday price, when the Company in writing confirms the holiday booked. Any monies (other than deposit) paid by the Client to the Travel Agent are held by the Travel Agent on behalf of the Client until such time as the Client receives a confirmation invoice from the Company in acceptance of the booking. Thereafter the Travel Agent holds the Client’s money as an Agent of the Company until such time as the Company requires payment.
4. BALANCE
The payment of the balance of the holiday cost is due 8 weeks before departure. In case of bookings made within 8weeks of departure, full payment is due at the time of booking.
5. PRICES
The price of your holiday is subject to surcharge on the following items. Currency, fuel, Governmental Action. Even in this case we will absorb an amount equivalent to 2% if the holiday price which excludes insurance premiums and any amendment charges. Only amounts in excess of the 2% will be surcharged. If this means paying more the 10% on the holiday price you will be entitled to cancel your holiday with a full refund of all money paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this you must exercise your right to do so within 14 days form the issue date printed on the invoice.
6. BOOKING ALTERATIONS
Should you decide after having booked your holiday to transfer to another date or hotel or make any other alterations, an amendment fee of £25 per person will be charged. Alterations and amendments (including name changes) requested within 6 weeks of departure will be treated as cancellation.
7. TRANSPORTATION
The name of the airlines and approximate flight bookings are listed below the price panels or in the adjacent flight supplement panels within this price insert. The name of the airlines we expect to use for each holiday is also shown. The names of the ferry operators we intend to use are shown either below the price panel or in the chart on page 26 of this insert. If any changed are made in respect of airline/ferry operators or the destination airport/sea port to be used we will endeavour to notify you of these before you travel. In the event of any change or rescheduling however (subject to section 9 of the Booking Conditions) you will not have the right to cancel your booking except in accordance with our normal cancellations.
8. CANCELLATION
If after acceptance of booking by the Company, the client cancels the arrangement or
does not pay the balance of the total holiday price by the prescribed time, the
Company reserves the right to cancel the bookings and to retain the deposit. If
either event occurs within 42days of departure the following cancellation charges
will become payable by the client:
Period before scheduled departure date within which the Company receives written
instructions: amount of cancellation charge (shown as a percentage of total holiday
price excluding premium).
More than 42 days |
|
Deposit |
29-42 days |
|
30% |
15-28 days |
|
45% |
1-14 days |
| 100% |
Cancellation instructions must be given to the Company in writing. Your attention is drawn to the Insurance Cover available for involuntary cancellation.
9.ALTERATIONS OR CANCELLATIONS MADE BY THE COMPANY
(I)The Company reserves the right:
(a)To make minor changes to the holiday (for example withdrawal of closure of some
facility a change of hotel to one of the same category, an alteration to flight
timing/sailing not involving a difference for more than 12 hours or a change of
routine/carrier) subject to the Company notifying the Client or his Travel Agent
as soon as possible.
(b) To cancel modify or make other material changes to the holiday (for example
change of departure or return airport or change of resort) provided that the Company:
i) Shall inform the Client or his Travel Agent without delay and shall offer the
Client the choice of an alternative holiday of a comparable standard if available
or a prompt and full refund of all monies paid.
ii) Shall not
a) Cancel the holiday after the date when the payment of the balance becomes due or
b) Make a material change to the holiday without giving the Client at least 14
days written notification, except by reason of hostilities, political unrest or
other circumstances amounting to force majeure and/or industrial action or
non-payment by the client of the balance by the due date.
(II)Except in the circumstances outlined in 9(1) (ii) (b), the Company shall on
making any material change to the holiday pay compensation to the Client as follows:
Period before departure date Within which major change Is notified to you or your Travel Agent:
|
|
Compensation per person |
More than 70 days |
| NIL |
43 to 70 days |
| £10.00 |
29 to 42 days |
| £20.00 |
15 to 28 days |
| £25.00 |
1 to 14 days |
| £30.00 |
10. FORCE MAJEURE.
We do not accept liability or pay compensation where 'significant' changes, cancellation or failure to perform any part of the contract is as a result of 'force majeure'. This refers to any circumstances that are beyond our control and which we could not, even with all due care, foresee or avoid. Such events include, war, threat of war, terrorist activity, threat of terrorist activity, riot, civil disobedience or strife, natural or industrial disaster, fire, adverse weather conditions, flooding and all similar events outside our control. Advice from the foreign and Commonwealth Office not to enter or remain in a particular country or region will generally be regarded as 'force majeure'.
10. OUR RESPONSIBILITY TO YOU
If you suffer personal injury or death from an activity, which is not part of the main holiday arrangements we make for you, we will not be liable to pay you any compensation but will render assistance if you are in difficulty. The assistance will consist of advice, guidance and where appropriate and at our discretion financial assistance to a limit of three thousand pound per booking. Any financial assistance rendered is solely for the purpose of taking legal proceeding against any third party responsible for personal injury or death. Your request must be made within 90 days of the accident and is repayable to us with 24 months of such a request.
11. UNUSED VOUCHERS AND TICKETS
No refunds can be made in respect of any meals not taken when these are included in the holiday price. Refunds on travel tickets, hotel coupons or in respect of additional services such as optional excursions paid for in advance or on the spot, will not be made unless or until the Company from the transportation companies or hotels concerned has received credits.
12. COMPLAINTS AND DISPUTES
In the event of dissatisfaction with the accommodation or any of the services provided by the Company in the resort the matter must be reported immediately to the owner/management of the hotel, apartment, gite or villa. Should this action fail to bring about a satisfactory solution and as a result seriously affect the enjoyment of your holiday you must report the matter to the Company by phone fax, or telex within 48 hours so that we are given the opportunity to remedy the problem whilst you are still in residence. Any complaint made to the Company after the holiday must be made in writing to the Company within 1 month of return giving full details of the departure date, destination and invoice number. Disputes arising out of connection with this contract, which cannot be amicably settled, may, if the Client wishes, be referred to arbitration under a special scheme, which, though devised by arrangement quite independently with Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will he supplied on request) provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the Client in respect of costs. The scheme does not apply to claims for an amount greater then £1,500 per person or £7,500 per booking form. Neither does it apply to claims, which are solely of mainly in respect of physical injury or illness. The rules of the scheme provide that the application for arbitration must be made within 9 months of the date of return from the holiday but in special circumstances it may sill be offered outside this period.
13. UNFIT TO TRAVEL
If the Client is prevented from travelling on an aircraft/ship because in the opinion of any person in authority at the air/sea port (including for example the police, pilot, captain or security personnel) the Client appears by reason of intoxicating liquor or misuse of drugs either to be unfit to travel or likely to cause discomfort or disturbance to other passengers the responsibility of the Company for your journey or holiday including any return flight thereupon ceases. Full cancellation charges will then apply and no refunds will be given. Furthermore the Company will then be under no obligation whatsoever for compensation or cost you may incur in respect of or as a result of alternative arrangements you may make.
THE CONDITIONS ARE SUBJECT TO ENGLISH LAW AND THE ENGLISH COURTS SHALL HAVE SOLE JURISDICTION
The price that has determined the cost of this holiday is based on an exchange rate of: 1.40 Euro = £1.00 Sterling GBP
CONSUMER PROTECTION
The air holidays and flights in this brochure are ATOL Protected, since we hold an Air
Travel Organiser's Licence granted by The Civil Aviation Authority. Our ATOL number is
ATOL 6379. In the unlikely event of our insolvency, the CAA will ensure that you are
not stranded abroad and will arrange to refund any money you have paid to us for an
advance booking. For further information, visit the ATOL Website www.atoll.org.uk.
TRAVEL TIME LTD Trading as Travel Time; V & M Tours, Chapel House, Suite 17, 1 Borough Road, Altrincham, Cheshire WA15 9RA. ATOL LICENCE 6379